SI-Assisted Omni Channel Experience - Request for Information
OFC OF ACQUISITION AND GRANTS MGMT
Due Jan 5, 2027 · 52 days leftMDOpen to small business
🔒 Notice, documents and contact: $5 for 30 days, one timeUnlock →What the job is
The Centers for Medicare & Medicaid Services (CMS) operates one of the largest contact center ecosystems in the federal government, serving people with Medicare, ACA Marketplace consumers, and caregivers across phone, chat, web, email, and mail channels. CMS is conducting market research to inform a potential future acquisition for SI-assisted omni channel experience capabilities. This updated RFI builds on an…
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